Letter #681: My Pleasure

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Dear Chick-fil-A,

For years I have been a raving fan. Your food is good, but it’s the above and beyond service you provide that truly sets you apart. I took you for granted though. You were part of my hometown, college town and nearly every city I’ve ever visited. Then I moved to Branson where your nearest location was 45 minutes north.

You became a must stop restaurant, almost daily, as I traveled the country recruiting college students to work at Kanakuk. State after state, location after location, I began to realize there was something different about you. You weren’t just excellent in the few Oklahoma locations I frequented. After visiting 100+ locations in nearly 13 different states, I have yet to find a poor experience.

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Eat Mor Chikin. Dedication dinner at the Keeter Center days before it opened. Chick-fil-A does a great job valuing it’s team members.

I was fascinated and impressed and desired to know more. As I declared stories of excellence in conversations, statements like this began to surface…”If Branson ever gets a Chick-fil-A, I’m going to work there.”

Rumor after rumor was squelched about your arrival…until fall of 2014, confirmed arrival!!! #Bransongamechanger

I remembered my statement…would I really be interested in getting a job?! After some thought, I said, “What do I have to lose, I’ll just call and see what happens!”

You see, I’m drawn to things that are different, things set apart by work ethic and integrity. I was fascinated by you. How did you manage to get thousands of employees to believe in valuing and serving people…it’s fast food for crying out loud?!

I was fascinated enough I didn’t want to just hear about your training program, I wanted to go through it.

So I called, chatted with the operator, explained my heart, told him why I was a terrible hire for him because I already had a full time job that relocated me in the summers and ended with why I thought he should hire me anyway. What did I have to lose remember?!

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The paparazzi came STRONG on opening night!!! Snaps, texts and comments were flying around like crazy!!!

A week later we met and I was offered a job as a team member of your newest store: good ole’ Branson, MO!

March 5th, 2015, the newest chapter of my adventure more frequently called life began. And an adventure it has been! Balancing two jobs and maintaining excellence in both is going to be tricky, but figuring this out has already been worth the things I’m getting to learn.

Maybe I’ll post more of my takeaways later, but for now I’ll leave with this. I always knew you were different, but I had no idea you were this different. I’m not sure what I expected walking into the employment piece of you, but my thoughts of how you operate were pretty high. My expectations have been exceeded. Immensely. On every level I’ve been blown away…in the best of ways.

This will hands down be one of the craziest seasons of my life, but I am excited for the adventure and the lessons I am already learning.

Come to Branson, it’d be my pleasure to serve you,

Lindsay

Letter #222: Chick-fil-A Boom!

Dear Chick-fil-A,

Yesterday, I went to Springfield to get my car fixed…again, and I have to go back. Another story for another day. However, I got my car back at 2:30 in the afternoon. Now, I had two options.

Option 1: I could make my way back to Branson and finish my afternoon by working a few hours in the office. This would be the logical choice.

Option 2: Post up somewhere with wi-fi for the afternoon, work from there and grab you on the way back to Branson for dinner. Of all places to post up, where do I end up….Starbucks. I don’t even drink coffee. I had to buy one of those baby dessert deals in order to be a respectful customer. Well, I guess my option of choice is pretty clear!

Branson not having you has always been a joke and a bit sad, but it’s never really bugged me too much. (In case you’ve never been to Branson, we are Chick-fil-Aless…you’re also missing out on the Christian Vegas, vacation capital of the world!) Not having you in my city wasn’t a big deal because I ate you enough on trail to compensate. However, yesterday I realized the depths of my love for you.

So, after working from the lobby of the auto shop and Starbucks, it was time to pay you a visit. I was so excited for my dinner, but I was also happy I got to bring you back for several friends to make their evenings. A girl can’t visit you without hooking her friends up! I placed my order, attempted to sample your new sweet potato fries (FYI: they’re only test runs at certain locations), received the best food service in town and made my way back to Shady B. Loved seeing how excited people were to eat you in Branson and that you were still good after a 45 minute drive.

So, today I join the bandwagon of “Operation: Get Chick-fil-A to Branson.’ It would be a sound business move for you. Trust me, Kanakuk people alone would keep you profitable. Plus, I’d venture to say tourists would hit you up like crazy. Today, I would like to applaud you for your quality food and excellent service. You do things well. I’d also like to request that you evaluate your ability to franchise in Branson, MO.

Keep me posted,

Eater of “Mor Chikin’